General Membership Frequently Asked Questions
I just bought a membership – what happens next?
You may use your receipt (online purchase) or temporary membership card (Entrance Kiosk purchase) as proof of membership until your digital membership card(s) arrive by email, usually within 3 days. During busier seasons, processing may take longer. We are happy to assist you with time sensitive memberships as well. Contact Member Services at 510-643-1924 or email@example.com with questions.
- Note: If you chose to receive a paper membership card, these will arrive by mail in 2-3 weeks.
When will my Membership expire?
Your Membership is valid for one year from the end of the month of purchase. If you have purchased a two-year Membership, then it is valid for two years from month of purchase. One month prior to the expiration of your Membership, you will receive a notice from the Garden telling you it’s time to renew. When you renew, we will update your membership for 12 months beyond your current expiration date.
I lost my membership card; what should I do?
Contact Member Services at 510-643-1924 or firstname.lastname@example.org. While waiting for your new card, you may visit the Garden by showing your photo ID at the Entrance Kiosk.
If I forget to bring my membership card, can I still visit the Garden for free?
Yes! Just bring your photo ID.
Do I need to make a reservation as a member? What about my guests?
UCBG Members do not need to make a reservation to visit the Garden during regular business hours, including all guests that are covered by your membership level. Simply check-in at the Kiosk with your membership card or ID.
For guests accompanying you outside of your membership level (e.g. a second person with an Individual level membership), a reservation is required. (For “sold out” time slots, tickets may be available at the Kiosk window if arriving in the same vehicle.)
Do you have a discounted Membership level for seniors, teachers, and students?
We do not offer teacher discounts on Garden Memberships. However, we do offer senior and UC Berkeley Affiliates discounts on the following terms.
Seniors ages 65 and over qualify for a discount on the Individual level only. Our senior discount is not available for purchase online. To join or renew at this rate, please either mail us your membership payment with proof of age, or pay at the Garden shop or kiosk with valid ID.
Currently enrolled UC Berkeley students are eligible for our Student rate.
Current California Alumni Association members; UC Retirement Center members, Osher Lifelong Learning Institute members, as well as UCB or LBL staff or faculty, and UCBG volunteers qualify for UC Berkeley Affiliates rates (available at the individual and family levels only). To qualify for UC Berkeley Affiliates rates, please provide proof of your eligibility.
Is my Garden Membership payment tax-deductible?
All memberships at the $500 level or below are 100% tax deductible. At the Director’s Club level $900 is tax deductible. Please contact Member Services for information about the tax-deductible portion of your membership gift at other levels.
How do I get my member discount when registering for one of your programs?
In order for a member discount to be auto-applied when registering for a public program with a member discount, you must Sign in to our ticketing system at the top of the ticketing page, or Register first if you have not already done so. (Most members registered with the system before purchasing their membership online.)
If you still need to register for the first time, be sure to use the name, phone number and email address associated with your membership account. Contact our membership department if you need to update your contact information. Once you are registered, use your email address and password you created to Sign-in in the future. Signing in verifies your current membership status.
If your email address is appearing at the top, you are signed-in correctly and your discount will be automatically applied at the check-out window as applicable. If you are encountering an error, please email email@example.com.
Can I change the name(s) on my Membership card after purchase?
You may change the name(s) on your Membership cards at any time, simply let us know the current name(s) you wish to be on the membership. You will then be issued cards with the new name(s).
Must a Family Membership have two names listed?
No. If only one name is on a Family level Membership, or higher, that one person may bring a guest with them each visit. One named member must always be present to use this benefit. Family level and above allow free admission for up to four children ages 7-17 (children under 7 are always free).
At what age do children need to be included on a Membership?
Children ages 6 and under may visit the Garden for free under our current admission pricing. Memberships at the Family level and above allow free admission for up to four children ages 7-17.
Does the member need to be present when using one-time guest passes?
No, guests may come on their own using member guest passes.
May I visit other gardens with my UC Botanical Garden membership?
Yes! The UC Botanical Garden is a member of the American Horticultural Society’s Reciprocal Admission Program. Your Garden membership offers benefits at over 270 gardens, arboreta and conservatories nationwide! For a list of participating venues and the benefits they offer, please visit ahsgardening.org. Please be aware that the list is subject to change. Before visiting any garden, be sure to visit its website or call to verify hours of operation. Please remember to bring your UC Botanical Garden membership card with you when you travel to reciprocating gardens. (Please note: reciprocal privileges are for the member(s) named on the card only, and you may be required to show photo ID.)
Can I bring my nieces/neighbors/friends to a member’s only event?
Members-only events are designed specifically to benefit our named cardholders. To preserve the integrity of our membership program, we generally do not allow members to bring guests to our members-only events. In the case where guests may be permitted to attend, it will be noted in the event description. Complimentary one-time use guest passes may not be used for members-only events.
Can I transfer my membership to someone else?
No. Memberships are non-transferable.